Terms and Conditions

Welcome to Seaven Global LLC. These Terms and Conditions govern your use of our website, seaven.online, and your purchase of products from us. By accessing our website, browsing our catalog, or placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase or using our services.

At Seaven Global LLC, we are committed to conducting our business with integrity, transparency, and fairness. These Terms and Conditions are designed to protect both you, our valued customer, and our business. They clearly outline our respective rights and responsibilities, ensuring that your shopping experience with us is positive, secure, and free from misunderstandings.

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms and Conditions periodically to stay informed of any updates. Your continued use of our website and services constitutes your acceptance of any such changes.

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Article 1: General Information

1.1 Company Information

Seaven Global LLC
5900 BALCONES DRIVE STE 100
AUSTIN, TX 78731
United States

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
🌐 Website: seaven.online

1.2 Business Overview

Seaven Global LLC is an e-commerce company specializing in the distribution and retail of authentic Irish and Scottish heritage products. Our catalog includes Aran knitwear, Celtic jewelry, Harris Tweed accessories, Guinness merchandise, home decor, and various gift items. We serve customers throughout the United States and internationally.

1.3 Acceptance of Terms

By using our website and placing orders with us, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund and Return Policy. If you do not agree with any part of these terms, please do not use our website or services.

1.4 Definitions

• “We,” “Us,” “Our”: Refers to Seaven Global LLC.

• “You,” “Your,” “Customer”: Refers to the user of our website and purchaser of our products.

• “Website”: Refers to seaven.online and all associated pages.

• “Products,” “Items,” “Goods”: Refers to the products offered for sale on our website.

• “Order”: Refers to a purchase made by you through our website.

• “Terms”: Refers to these Terms and Conditions.

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Article 2: Eligibility and Account Registration

2.1 Eligibility to Use Our Website

By using our website and placing orders, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction.

• You have the legal capacity to enter into a binding contract.

• You will use our website and services for lawful purposes only.

• You will not use our website to engage in any fraudulent or illegal activity.

If you are under 18, you may use our website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2.2 Account Registration

To place an order, you may either create an account with us or check out as a guest. If you choose to create an account, you agree to:

• Provide accurate, current, and complete information during registration.

• Maintain and update your account information to keep it accurate and current.

• Safeguard your account login credentials and not share them with others.

• Notify us immediately of any unauthorized use of your account.

• Be responsible for all activities that occur under your account.

2.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if we believe that you have violated these Terms or engaged in any fraudulent or illegal activity. Upon termination, your right to use our website and services will immediately cease.

2.4 Guest Checkout

If you choose to check out as a guest, you will be required to provide your name, email address, shipping address, and payment information. Guest checkout does not require the creation of an account, but you will not have access to account features such as order history and saved preferences.

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Article 3: Products and Pricing

3.1 Product Descriptions

We strive to provide accurate and detailed descriptions of all products on our website. Product descriptions may include information about:

• Materials and composition

• Dimensions and measurements

• Country of origin

• Care instructions

• Design details and symbolism

• Available colors and sizes

3.2 Product Images

We make every effort to display product images accurately. However, please be aware that:

• Colors may vary slightly due to different monitor settings and display technologies.

• Handmade products may have slight variations in appearance, which are not considered defects but rather characteristics of artisanal craftsmanship.

• Product images may show props or accessories that are not included with the product.

3.3 Product Availability

All products on our website are subject to availability. We make every effort to keep our inventory accurate, but occasionally, an item may become unavailable after it has been added to your cart or after you have placed an order. In such cases, we will:

• Notify you as soon as possible

• Offer a substitute product if available

• Provide a full refund if you prefer

3.4 Pricing

All prices on our website are listed in United States Dollars (USD) and are subject to change without notice.

Price Components:

• Product Price: The base price of the item.

• Taxes: Applicable sales taxes are calculated based on your shipping address and are added at checkout.

• Shipping Costs: Shipping costs are calculated based on your location, selected shipping method, and order weight.

3.5 Price Errors

In the event of a pricing error on our website, we reserve the right to:

• Cancel the order and refund any amounts paid

• Contact you to confirm the correct price

• Correct the error and update the website

If a pricing error occurs, we will notify you and offer you the option to proceed with the order at the correct price or cancel the order for a full refund.

3.6 Sales and Promotions

From time to time, we may offer sales, promotions, or discounts. These are subject to specific terms and conditions, which will be communicated at the time of the promotion.

Common Promotion Terms:

• Promotional codes must be entered at checkout.

• Only one promotional code may be used per order.

• Promotions may have minimum purchase requirements.

• Some products may be excluded from promotions.

• Promotions may have expiration dates.

• Promotions cannot be combined with other offers unless explicitly stated.

3.7 Taxes

We are required by law to collect applicable sales taxes on orders shipped to certain jurisdictions. The tax amount will be calculated based on:

• Your shipping address

• The product type

• Applicable state and local tax rates

The total tax amount will be displayed during checkout before you confirm your order. You are responsible for any additional taxes, duties, or fees that may apply to your order.

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Article 4: Ordering and Payment

4.1 Placing an Order

To place an order on our website:

1. Browse our catalog and add desired items to your shopping cart.

2. Review your cart and make any adjustments.

3. Proceed to checkout.

4. Provide your shipping and billing information.

5. Select your preferred shipping method.

6. Choose your payment method.

7. Review your order summary.

8. Click “Place Order” to complete your purchase.

4.2 Order Confirmation

After you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order.

Order Confirmation Includes:

• Order number

• Items ordered

• Quantities and prices

• Shipping and billing addresses

• Selected shipping method

• Total amount charged

4.3 Order Acceptance

We reserve the right to accept or decline any order at our sole discretion. We may decline an order for reasons including, but not limited to:

• Product unavailability

• Pricing errors

• Suspected fraud

• Invalid payment information

• Violation of these Terms

If we decline your order, we will notify you and issue a full refund if your payment has been processed.

4.4 Payment

All payments must be made in full at the time of order placement. We accept the following payment methods:

• Visa

• Mastercard

• American Express

• Discover

• Diner’s Club

• JCB

• Apple Pay

• Google Pay

4.5 Payment Processing

We use Stripe, a PCI-compliant payment processor, to handle all transactions. Your payment information is encrypted and processed securely. We do not store your full card details on our servers.

4.6 Order Modifications

Once an order has been placed, we cannot guarantee that modifications can be made. If you need to change your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed for shipping.

4.7 Order Cancellation

You may cancel your order before it has been shipped. Contact us immediately to request cancellation. If your order has already been shipped, you will need to initiate a return in accordance with our Refund and Return Policy.

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Article 5: Shipping and Delivery

5.1 Shipping Policy

We ship orders to customers throughout the United States and internationally. Our Shipping Policy provides detailed information about shipping methods, costs, and delivery times. Please refer to our Shipping Policy for comprehensive information.

5.2 Processing Time

Orders are typically processed within 1-3 business days of order placement. Processing time may be extended during peak seasons, holidays, or due to product availability.

5.3 Shipping Methods

We offer various shipping methods, including standard and expedited options. Available shipping methods and costs are displayed during checkout.

5.4 Delivery Timeframes

Delivery times depend on:

• Your location

• Selected shipping method

• Processing time

• Carrier performance

Estimated delivery times are provided during checkout but are not guaranteed.

5.5 Shipping Address

You are responsible for providing a correct and complete shipping address. Please verify your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect address, you will be responsible for:

• Return shipping costs

• Reshipping costs

• Any fees assessed by the carrier

5.6 Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

5.7 International Shipping

For international orders, please be aware that:

• Shipping costs are calculated during checkout.

• You may be responsible for customs fees, duties, and taxes.

• Delivery times may be longer than domestic shipments.

• We provide necessary documentation for customs clearance but are not responsible for customs delays.

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Article 6: Returns and Refunds

6.1 Return Policy

Our Refund and Return Policy is an integral part of these Terms. Please review it carefully.

Key Return Policy Points:

• Returns must be initiated within 30 days of delivery.

• Items must be in original condition with tags and packaging.

• Certain items are non-returnable (customized, underwear, socks, earrings, etc.).

• Return shipping costs are the customer’s responsibility (unless our error).

• Refunds are issued to the original payment method.

6.2 Return Process

To initiate a return, contact our customer service team to obtain a Return Authorization Number (RMA). Returns without an RMA may be delayed or refused.

6.3 Refund Process

Refunds are processed within 1-2 business days of return approval. The time for the refund to appear in your account depends on your bank or card issuer.

6.4 Exchanges

Exchanges are subject to product availability. Contact us to initiate an exchange.

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Article 7: Intellectual Property

7.1 Ownership

All content on our website, including but not limited to:

• Text, articles, and descriptions

• Images and photographs

• Graphics and illustrations

• Logos and trademarks

• Videos and audio

• Design and layout

…is the property of Seaven Global LLC or our licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not permit:

• Copying, reproducing, or distributing our content without permission

• Modifying, adapting, or creating derivative works

• Using our content for commercial purposes

• Removing or altering copyright or trademark notices

7.3 Trademarks

“Seaven Global LLC,” “seaven.online,” and our logo are trademarks of Seaven Global LLC. Other product names, brand names, and logos appearing on our website are the property of their respective owners.

7.4 Copyright Infringement

If you believe that your intellectual property rights have been infringed on our website, please contact us with the following information:

• A description of the copyrighted work you claim has been infringed

• The location of the infringing material on our website

• Your contact information (name, address, phone, email)

• A statement that you have a good faith belief that the use is unauthorized

• A statement that the information you provide is accurate

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Article 8: User Content

8.1 User-Generated Content

You may have the opportunity to submit reviews, comments, photos, or other content to our website. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

8.2 Content Guidelines

You agree that any content you submit will not:

• Be defamatory, obscene, or offensive

• Infringe upon the rights of others

• Contain viruses or harmful code

• Be false, misleading, or fraudulent

• Violate any law or regulation

8.3 Content Moderation

We reserve the right to moderate, edit, or remove any user content at our sole discretion. We are not obligated to publish or maintain any content submitted by users.

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Article 9: Privacy and Data Protection

9.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. Please review our Privacy Policy carefully.

9.2 Data Collection

By using our website, you consent to the collection and use of your personal information in accordance with our Privacy Policy. This includes:

• Information you provide during account registration and order placement

• Information collected automatically through cookies and analytics

• Information provided when you contact customer service

9.3 Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and fraud monitoring.

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Article 10: Disclaimers and Limitations of Liability

10.1 Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement

• Warranties regarding the accuracy, reliability, or completeness of information on our website

• Warranties regarding the availability or uptime of our website

10.2 Product Information

While we strive to provide accurate product information, we do not warrant that product descriptions, images, or other content on our website is complete, reliable, current, or error-free.

10.3 Limitation of Liability

To the fullest extent permitted by law, Seaven Global LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of our website

• Your purchase of our products

• Any errors or omissions on our website

• Any interruption or cessation of our services

• Any unauthorized access to our systems

10.4 Maximum Liability

Our total liability to you for any claim arising out of these Terms or your purchase of our products shall not exceed the total amount paid by you for the products in question.

10.5 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

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Article 11: Indemnification

11.1 Your Obligation

You agree to indemnify, defend, and hold harmless Seaven Global LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of our website

• Your violation of these Terms

• Your violation of any law or regulation

• Your infringement of any third-party rights

11.2 Cooperation

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. In such cases, you agree to cooperate fully with us in asserting any available defenses.

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Article 12: Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Austin, Texas.

12.2 Dispute Resolution

We encourage you to contact us directly to resolve any disputes amicably. If a dispute cannot be resolved through customer service, the following procedures apply:

1. Mediation: We may agree to participate in non-binding mediation to attempt to resolve the dispute.

2. Arbitration: If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

3. Small Claims Court: You may pursue claims in small claims court in your jurisdiction, provided that the claim falls within the court’s jurisdiction.

12.3 Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action.

12.4 Statute of Limitations

Any claim arising out of or related to these Terms or your purchase of our products must be brought within one year of the date the claim arose, or such claim shall be forever barred.

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Article 13: Termination

13.1 Termination by Us

We reserve the right to terminate your access to our website and services at any time, with or without cause, at our sole discretion.

13.2 Termination by You

You may terminate your account at any time by contacting us or using the account settings on our website.

13.3 Effect of Termination

Upon termination:

• Your right to use our website will cease immediately.

• Any orders placed before termination will be processed subject to these Terms.

• Our rights and obligations under these Terms will survive termination.

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Article 14: Miscellaneous Provisions

14.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund and Return Policy, constitute the entire agreement between you and Seaven Global LLC regarding your use of our website and purchase of our products.

14.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision.

14.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.5 No Partnership

These Terms do not create any partnership, agency, joint venture, or employment relationship between you and Seaven Global LLC.

14.6 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, or interruptions in supply chains.

14.7 Headings

The headings used in these Terms are for convenience only and do not affect the interpretation of these Terms.

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Article 15: Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

Customer Service Hours

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Article 16: Updates and Revisions

16.1 Right to Update

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

16.2 Notification of Changes

We may notify you of significant changes to these Terms through:

• Posting a notice on our website

• Sending an email to your registered email address

• Other reasonable means

16.3 Continued Use

Your continued use of our website and services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, please discontinue use of our website and services.

16.4 Version History

The most current version of these Terms and Conditions will always be available on our website. We encourage you to review these Terms periodically to stay informed of any updates.

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Article 17: Customer Responsibilities

17.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password.

• Not share your password with others.

• Log out of your account after each session.

• Notify us immediately of any unauthorized use of your account.

17.2 Accurate Information

You are responsible for providing accurate and complete information when placing an order. This includes:

• Your name

• Shipping address

• Billing address

• Contact information

• Payment information

17.3 Compliance with Laws

You agree to comply with all applicable laws and regulations when using our website and services. This includes:

• Laws regarding online conduct

• Laws regarding the import and export of goods

• Laws regarding intellectual property

17.4 Prohibited Activities

You agree not to engage in the following prohibited activities:

• Using our website for any illegal or fraudulent purpose

• Uploading or transmitting viruses or harmful code

• Attempting to gain unauthorized access to our systems

• Interfering with the operation of our website

• Violating the rights of others

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Article 18: Third-Party Links

18.1 Third-Party Websites

Our website may contain links to third-party websites. These links are provided for your convenience and do not constitute an endorsement of the content, products, or services on those websites.

18.2 No Responsibility

We are not responsible for the content, accuracy, or practices of third-party websites. Your use of third-party websites is at your own risk and is subject to the terms and conditions of those websites.

18.3 Social Media

We may maintain social media accounts on platforms such as Facebook, Instagram, and Twitter. Your interactions with us on social media are subject to the terms and conditions of those platforms.

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Article 19: Feedback and Suggestions

19.1 Your Feedback

We welcome your feedback, suggestions, and ideas about our products, website, and services. By submitting feedback to us, you grant us the right to use, modify, and implement your feedback without any obligation to compensate you.

19.2 Confidentiality

We will treat your feedback as non-confidential and non-proprietary. We are free to use any ideas, concepts, or techniques contained in your feedback for any purpose.

19.3 No Obligation

We are not obligated to implement or act upon your feedback. We reserve the right to accept or reject feedback at our sole discretion.

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Article 20: Final Provisions

20.1 Good Faith

Both parties agree to act in good faith in the performance of their obligations under these Terms.

20.2 Reasonable Cooperation

Both parties agree to cooperate reasonably with each other in the performance of their obligations under these Terms.

20.3 Survival

Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to provisions regarding intellectual property, liability, indemnification, governing law, and dispute resolution.

20.4 Interpretation

These Terms shall be interpreted fairly and in accordance with their plain meaning. Any ambiguity shall not be construed against the drafting party.

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Summary of Key Terms

For your convenience, here is a summary of key terms:

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Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that these Terms constitute a legally binding agreement between you and Seaven Global LLC.

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📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

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Seaven Global LLC — Bringing the Heart of Ireland and Scotland to Your Doorstep.