Refund and Return Policy

At Seaven Global LLC, your satisfaction is our top priority. We are committed to providing you with high-quality, authentic Irish and Scottish heritage products that you will treasure for years to come. We understand, however, that sometimes a product may not meet your expectations, or you may need to return an item for any reason. That is why we have developed a comprehensive, fair, and transparent Refund and Return Policy designed to make the process as simple and stress-free as possible.

This policy outlines our procedures for returns, exchanges, and refunds. We encourage you to read it carefully before making a purchase. If you have any questions or concerns, our customer service team is always here to help. Your trust and satisfaction are the foundations of our business, and we are dedicated to ensuring that you feel confident and supported throughout your shopping experience.

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Our Commitment to Your Satisfaction

Before we detail the specific terms of our policy, we want to share our philosophy regarding returns and refunds.

Why We Have This Policy

We understand that shopping online can sometimes be challenging. You cannot feel the fabric of a sweater, see the gleam of sterling silver in person, or test the fit of a cap before you buy. That is why we offer a generous return policy — to give you the confidence to shop with us, knowing that you are not taking a risk.

Our policy is designed to:

• Provide Peace of Mind: Shop with confidence, knowing that you can return items that do not meet your expectations.

• Build Trust: Demonstrate our commitment to customer satisfaction and our confidence in the quality of our products.

• Encourage Exploration: Allow you to try new products, styles, and brands without fear of being stuck with something you do not love.

• Foster Loyalty: Show our customers that we value their business and are willing to go above and beyond to ensure their happiness.

Our Promise to You

When you shop with Seaven Global LLC, we promise to:

• Be Fair: We will process returns and refunds in a fair and timely manner.

• Be Transparent: Our policy is clear, and we will communicate openly with you throughout the return process.

• Be Responsive: Our customer service team is available to assist you with any questions or concerns.

• Be Flexible: We understand that every situation is unique and will work with you to find a satisfactory resolution.

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Return Eligibility

Before initiating a return, please review the eligibility criteria below. These criteria help ensure that returns are processed efficiently and fairly.

General Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

1. Timeframe: The item must be returned within 30 days of the delivery date. This timeframe allows you sufficient time to receive your order, inspect it, and decide if you wish to keep it.

2. Condition: The item must be in its original condition — unworn, unused, unwashed, and undamaged. It should be returned with all original tags, labels, and packaging intact. We reserve the right to refuse returns that show signs of wear, use, or damage.

3. Hygiene Products: For hygiene reasons, certain items cannot be returned. These include underwear, socks, and other intimate apparel. Please check the product description for any specific restrictions.

4. Customized or Personalized Items: Customized or personalized items are final sale and cannot be returned or refunded. This includes products that have been engraved, embroidered, or otherwise personalized according to your specifications.

5. Gift Items: Gift items can be returned in accordance with this policy. Refunds for gift purchases will be issued to the original purchaser unless otherwise arranged.

6. Sale Items: Sale items may be subject to different return conditions. Please check the product listing or contact us for details.

Condition Requirements — Detailed

To help you understand what constitutes acceptable condition, here are more detailed guidelines:

Clothing and Apparel:

• Must be unworn and unwashed

• Original tags and labels must be attached

• No stains, odors, or signs of wear

• No pet hair, smoke, or other foreign substances

• Must be returned in original packaging when possible

Jewelry and Accessories:

• Must be unworn and in original condition

• Original packaging and certificate of authenticity (if applicable) must be included

• No scratches, tarnish, or signs of wear

• All components must be present

Home and Giftware:

• Must be unused and in original condition

• Original packaging must be intact

• No chips, cracks, or damage

• All components and instructions must be included

Please Note: We reserve the right to determine, at our sole discretion, whether an item meets the condition requirements for return. If an item is returned in unacceptable condition, we may refuse the return or issue a partial refund.

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Non-Returnable Items

To protect both our customers and our business, certain items are non-returnable. Please be aware of these exceptions before making a purchase.

Items That Cannot Be Returned

1. Customized and Personalized Items
Any item that has been customized, personalized, or altered to your specifications is final sale. This includes:

• Engraved jewelry

• Embroidered clothing

• Items with custom sizing

• Personalized gift items

Why These Items Are Non-Returnable: Once an item has been customized, it cannot be resold to another customer. The personalization makes it unique to you.

2. Perishable Items
Any perishable items, including food products and consumables, cannot be returned.

3. Personal Care and Hygiene Products
For hygiene reasons, we cannot accept returns of:

• Underwear

• Socks

• Earrings (for pierced ears)

• Other intimate apparel

4. Downloadable Products
Digital products, including downloadable files, software, and other electronic content, cannot be returned or refunded once accessed.

5. Gift Cards
Gift cards and store credit cannot be returned or refunded.

6. Final Sale Items
Items marked as “Final Sale” or “Clearance” are non-returnable. This will be clearly indicated on the product page.

7. Seasonal and Holiday Items
Seasonal and holiday items may have different return policies. Please check the product listing or contact us for details.

8. Items Damaged by the Customer
If an item is damaged after delivery, it cannot be returned unless the damage is due to a manufacturing defect or shipping error.

Please Note: This list is not exhaustive. We may identify other categories of non-returnable items on product pages or in other communications. If you are unsure whether an item is returnable, please contact us before making a purchase.

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Return Process

We have designed our return process to be as simple and straightforward as possible. Please follow these steps to initiate a return.

Step 1: Contact Customer Service

Before returning any item, you must contact our customer service team to initiate the return process. This helps us ensure that your return is properly tracked and processed.

How to Initiate a Return:

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252

Information to Provide:

• Your order number

• The item(s) you wish to return

• Reason for the return

• Whether you prefer a refund or exchange

What Happens Next:
Once you have contacted us, we will:

• Provide you with a Return Authorization Number (RMA)

• Provide you with return shipping instructions

• Confirm the return address

• Answer any questions you may have

Important: Returns sent without a Return Authorization Number may be delayed in processing or refused.

Step 2: Prepare Your Return Package

Once you have received your RMA, carefully prepare your return package.

Packaging Guidelines:

• Place the item(s) in a secure box or envelope

• Include all original packaging, tags, and labels

• Include a copy of your order confirmation or packing slip

• Write your RMA number on the outside of the package

• Securely seal the package

Important: We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method and purchasing shipping insurance.

Step 3: Ship Your Return

Ship your return package to the address provided by our customer service team.

Return Address:
Seaven Global LLC
5900 BALCONES DRIVE STE 100
AUSTIN, TX 78731
United States

Important Notes:

• You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).

• We recommend using a trackable shipping method to ensure that your return arrives safely.

• Please retain your shipping receipt and tracking number for your records.

Step 4: Return Processing

Once your return arrives at our facility, we will process it according to the following timeline:

Total Processing Time: Approximately 5-10 business days from receipt of return to refund completion.

What Happens During Processing:

1. Receipt: Your return is logged into our system.

2. Inspection: A quality control team inspects the item(s) to ensure they meet our return eligibility criteria.

3. Approval/Rejection: If the item(s) meet the criteria, the return is approved. If not, you will be contacted to discuss options.

4. Refund/Exchange: If approved, your refund is processed or exchange is initiated.

Step 5: Confirmation

You will receive confirmation of your return processing via email.

Confirmation Email Includes:

• Confirmation of return receipt

• Notification of refund or exchange

• Refund amount (if applicable)

• Estimated time for refund to appear in your account

If you do not receive confirmation within 10 business days of shipping your return, please contact us.

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Refund Policy

We want you to be completely satisfied with your purchase. If you are not, we are happy to offer a refund in accordance with this policy.

Refund Eligibility

To be eligible for a refund:

• The item must be returned within 30 days of delivery.

• The item must be in its original condition with all tags and packaging intact.

• The item must not be on the non-returnable list.

• You must have a valid Return Authorization Number.

Refund Amount

Full Refund: If the item meets all eligibility criteria, you will receive a full refund of the purchase price.

Partial Refund: In some cases, a partial refund may be issued. This may occur if:

• The item is returned in less than original condition (e.g., minor damage, missing tags)

• The item is returned after the 30-day window

• The item is returned without original packaging

• The item shows signs of wear or use

Return Shipping Costs: Return shipping costs are not refundable unless the return is due to our error (e.g., wrong item shipped, defective item). Original shipping costs may be deducted from the refund unless the return is due to our error.

Refund Methods

Original Payment Method: Refunds are issued to the original payment method used for the purchase. This ensures that the funds are returned to you directly.

Credit Card Refunds: If you paid by credit card, the refund will be credited to the same card. Please note that it may take 3-7 business days for the refund to appear on your statement, depending on your bank.

Debit Card Refunds: If you paid by debit card, the refund will be credited to the same account. Please check with your bank for processing times.

Apple Pay and Google Pay: Refunds are processed to the same digital wallet used for the purchase.

Store Credit: In some cases, we may issue store credit instead of a refund. Store credit can be used for future purchases on our website. This may be offered as a courtesy or if the original payment method is unavailable.

Refund Timeframes

Please Note: These timeframes are estimates. Actual processing times may vary depending on your bank or card issuer.

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Exchange Policy

If you would like to exchange an item for a different size, color, or style, we are happy to accommodate your request subject to availability.

Exchange Eligibility

To be eligible for an exchange:

• The item must be returned within 30 days of delivery.

• The item must be in its original condition with all tags and packaging intact.

• The desired replacement item must be available in stock.

• You must have a valid Return Authorization Number.

Exchange Process

Step 1: Contact our customer service team to initiate the exchange.
Step 2: We will confirm availability of the desired replacement item.
Step 3: Ship the original item back to us (return shipping costs are your responsibility).
Step 4: Once we receive and inspect the original item, we will ship the replacement item.
Step 5: You will receive shipping confirmation for the replacement item.

Exchange Costs

Product Cost: The cost of the replacement item will be adjusted based on the price of the original item. If the replacement item is more expensive, you will be charged the difference. If it is less expensive, you will receive a refund for the difference.

Shipping Costs:

• Return shipping for the original item: Your responsibility

• Shipping for the replacement item: We will cover this cost

Exchange Timeframe

Total Time: Approximately 8-15 business days.

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Defective or Damaged Items

We take great care in packaging our products, but occasionally, items may be damaged during shipping or may have manufacturing defects. If you receive a defective or damaged item, we are committed to resolving the issue promptly and fairly.

What Constitutes Defective or Damaged

Defective Items: Items that have manufacturing defects, such as:

• Incorrect stitching in garments

• Missing components or parts

• Defective mechanisms (e.g., zippers, clasps)

• Flaws in material or craftsmanship

Damaged Items: Items that have been damaged during shipping, including:

• Broken or cracked items

• Stains or tears

• Dent or crush damage

How to Report a Defective or Damaged Item

If you receive a defective or damaged item, please contact us immediately:

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252

Information to Provide:

• Your order number

• Description of the defect or damage

• Photos of the issue (if possible)

Resolution Options

We offer the following resolutions for defective or damaged items:

1. Full Refund: If you prefer, we can issue a full refund for the defective or damaged item. We will cover return shipping costs.

2. Replacement: If the item is still available, we can send you a replacement. We will cover shipping costs for the replacement and arrange for return of the defective item.

3. Partial Refund: If the defect or damage is minor and you wish to keep the item, we may offer a partial refund.

Timeframe for Resolution

Please Note: In cases of significant damage, we may require the item to be returned before issuing a refund or replacement.

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Shipping Damage

When you receive your package, please inspect it carefully. If you notice damage to the packaging, please examine the contents thoroughly before discarding the packaging.

What to Do If You Notice Shipping Damage

1. Do Not Discard Packaging: Keep the original shipping box and packing materials.

2. Document the Damage: Take photos of the damaged packaging and item.

3. Contact Us: Contact us immediately to report the issue.

Carrier Claims

If an item is damaged during shipping, we may file a claim with the carrier. We will handle the claim process on your behalf. Please be aware that:

• The carrier may require inspection of the packaging and item.

• The claim process may take several weeks.

• We will keep you informed of the progress.

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International Returns

We welcome customers from around the world. If you are returning an item from outside the United States, please be aware of the following:

International Return Process

The return process for international customers is similar to that for domestic customers, with a few additional considerations.

Step 1: Contact our customer service team to initiate the return.
Step 2: You will receive a Return Authorization Number (RMA) and return instructions.
Step 3: Ship the item back to us using a trackable method.
Step 4: Once we receive the item, we will process your refund or exchange.

Customs and Duties

Important: You are responsible for any customs fees, duties, or taxes associated with returning an item to us. We recommend:

• Declaring the item as a “returned merchandise” on customs forms

• Including the RMA number on the customs documentation

• Using a shipping method that provides tracking

Return Shipping Costs for International Returns

International return shipping costs are your responsibility unless the return is due to our error. We recommend using a trackable shipping method to ensure your return arrives safely.

Refund Currency and Exchange Rates

Refunds for international orders will be processed in USD. Your bank will convert the refund amount to your local currency using the current exchange rate. Please be aware that:

• Exchange rates may fluctuate.

• Your bank may charge a currency conversion fee.

• The refund amount in your local currency may differ from the original charge.

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Gift Returns

We understand that many of our products are purchased as gifts for loved ones. If you receive a gift from Seaven Global LLC and wish to return it, we are happy to assist.

Returning a Gift

Eligibility: Gift returns are subject to the same eligibility criteria as other returns (30 days, original condition, etc.).

Refund Method: Refunds for gift returns will be issued as store credit to the recipient unless otherwise arranged. This allows the recipient to choose a different item that better suits their preferences.

Process:

1. Contact our customer service team to initiate the return.

2. Provide the gift giver’s name and order number (if known).

3. Ship the item back to us with an RMA number.

4. Once the return is processed, you will receive store credit.

Please Note: If the gift giver prefers a refund to their original payment method, we can accommodate this with their permission.

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Order Cancellations

We understand that sometimes you may need to cancel an order after it has been placed. We are happy to accommodate cancellation requests, subject to certain conditions.

Cancellation Eligibility

Before Shipping: If your order has not yet been shipped, we can cancel it with no penalty. You will receive a full refund.

After Shipping: If your order has already been shipped, we cannot cancel it. You will need to initiate a return after receiving the item.

How to Cancel an Order

To cancel an order, please contact us as soon as possible:

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252

Information to Provide:

• Your order number

• Reason for cancellation

Cancellation Processing

Once we receive your cancellation request:

• If the order has not shipped, we will cancel it and issue a refund.

• If the order has already shipped, we will provide you with return instructions.

Expedited Shipping Orders

Please note that orders with expedited shipping are processed quickly and may be harder to cancel. If you have chosen expedited shipping, please contact us immediately if you wish to cancel.

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Processing Times for Returns and Refunds

We strive to process returns and refunds as quickly as possible. Below is a detailed breakdown of our processing times.

Return Receipt and Inspection

Total Inspection Time: 2-5 business days from arrival.

Refund Processing

Total Refund Time: 4-9 business days from approval.

Exchange Processing

Total Exchange Time: 5-9 business days from approval.

Holiday and Peak Season Processing

During peak seasons (e.g., Christmas, St. Patrick’s Day, holiday sales), processing times may be extended. We will make every effort to process returns as quickly as possible, but please allow additional time during busy periods.

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Dispute Resolution

We are committed to resolving any issues fairly and amicably. If you have a dispute regarding a return or refund, please contact us directly to discuss the matter.

How to Resolve a Dispute

Step 1: Contact our customer service team to explain your concern.
Step 2: We will investigate the issue and provide a response within 2-3 business days.
Step 3: We will work with you to find a satisfactory resolution.

Escalation

If you are not satisfied with the resolution provided, you may:

• Request to speak with a manager

• Submit a written complaint

• Contact your bank or card issuer (if applicable)

Chargebacks

We encourage customers to contact us directly before initiating a chargeback. Chargebacks can be time-consuming for both parties and may result in longer resolution times.

If you initiate a chargeback:

• We will investigate the claim.

• We may provide documentation to your bank.

• The chargeback process may take 30-60 days.

• If the chargeback is found in our favor, the funds will be returned to us.

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Legal Compliance

Our Refund and Return Policy complies with all applicable laws and regulations, including:

United States Federal Trade Commission (FTC) Regulations

We comply with FTC regulations regarding:

• Mail-order merchandise

• Consumer protection

• Truth in advertising

State Consumer Protection Laws

We comply with the consumer protection laws of all states in which we operate, including:

• Cooling-off periods

• Disclosure requirements

• Return and refund rights

International Regulations

For international customers, we comply with applicable regulations in your country, including:

• The Consumer Contracts Regulations (UK and EU)

• The Australian Consumer Law

• Other applicable consumer protection laws

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Contact Information for Returns

If you have any questions about our Refund and Return Policy or need assistance with a return, please do not hesitate to contact us.

Customer Service

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731

Business Hours

Response Times

• Email: Within 24 hours during business days

• Phone: Immediate assistance during business hours

• Voicemail: Return call within 1 business day

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Summary of Key Return Policy Points

For your convenience, here is a quick summary of our key return policy points:

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Frequently Asked Questions About Returns

How do I start a return?

Contact our customer service team at nghia252@gmail.com or +84967888252. We will provide you with a Return Authorization Number and return instructions.

How long do I have to return an item?

You have 30 days from the delivery date to return an item.

Who pays for return shipping?

Return shipping costs are your responsibility unless the return is due to our error (wrong item shipped, defective item, etc.).

What if I receive a defective or damaged item?

Contact us immediately. We will arrange for a full refund or replacement and cover return shipping costs.

Can I exchange an item for a different size or color?

Yes, subject to availability. Contact us to initiate an exchange.

How long does it take to get a refund?

Once we receive and inspect your return, we process refunds within 1-2 business days. It may take an additional 3-7 business days for the refund to appear in your account, depending on your bank.

Do you offer free returns?

We do not offer free returns for change-of-mind returns. However, if the return is due to our error, we will cover return shipping costs.

What happens if I return an item after 30 days?

Returns received after 30 days may be refused or subject to a partial refund. Contact us to discuss options.

Can I return a gift?

Yes, gifts can be returned subject to our policy. Refunds for gift returns are issued as store credit to the recipient.

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Our Commitment to Continuous Improvement

At Seaven Global LLC, we are constantly seeking ways to improve our products, services, and policies. We value your feedback and use it to refine our processes and better serve you.

How We Improve

• Customer Feedback: We listen carefully to your feedback and use it to make improvements.

• Process Reviews: We regularly review our return processes to identify areas for improvement.

• Training: Our team receives ongoing training to ensure they provide the best possible service.

• Technology: We invest in technology to streamline our processes and improve efficiency.

Your Feedback Matters

If you have any suggestions for improving our Refund and Return Policy or any other aspect of our business, we would love to hear from you. Your input helps us grow and serve you better.

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Final Thoughts

At Seaven Global LLC, we believe that a fair and transparent return policy is essential to building trust and long-lasting relationships with our customers. We are committed to making the return process as simple and stress-free as possible, and we are here to help you every step of the way.

Thank you for choosing Seaven Global LLC. We appreciate your business and look forward to serving you again in the future.

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📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

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Seaven Global LLC — Bringing the Heart of Ireland and Scotland to Your Doorstep.