Asked Questions (FAQ)

Welcome to the Seaven Global LLC Frequently Asked Questions page. We understand that you may have questions about our products, ordering process, shipping, returns, and more. This comprehensive FAQ section is designed to provide you with clear, detailed answers to the most common questions our customers ask.

We believe that informed customers are happy customers. By providing transparent and thorough answers, we aim to make your shopping experience with us as smooth, enjoyable, and stress-free as possible. If you cannot find the answer to your question here, please do not hesitate to contact our customer service team directly. We are always here to help.

General Questions

What is Seaven Global LLC?

Seaven Global LLC is an e-commerce company based in Austin, Texas, specializing in authentic Irish and Scottish heritage products. We offer a carefully curated selection of Aran knitwear, Celtic jewelry, Harris Tweed accessories, Guinness merchandise, home decor, and gift items. Our mission is to bring the rich cultural traditions of Ireland and Scotland to customers throughout the United States and around the world.

Where is Seaven Global LLC located?

Our corporate headquarters is located at:
Seaven Global LLC
5900 BALCONES DRIVE STE 100
AUSTIN, TX 78731
United States

How can I contact Seaven Global LLC?

You can reach us through the following methods:

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
🌐 Website: seaven.online

Our customer service team is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM CST

  • Saturday: 10:00 AM – 4:00 PM CST

  • Sunday: Closed

What types of products do you sell?

We offer a wide range of authentic Irish and Scottish heritage products, including:

  • Aran Knitwear: Sweaters, cardigans, ponchos, capes, and scarves made from 100% Merino wool

  • Celtic Jewelry: Sterling silver Claddagh rings, Trinity Knot necklaces, Connemara marble pieces, and more

  • Harris Tweed Accessories: Bags, satchels, wallets, caps, and keyrings handwoven in the Outer Hebrides

  • Guinness Merchandise: Official Guinness apparel, accessories, and gifts

  • Home and Giftware: Pottery, candles, wall art, whiskey stones, and decorative items

  • Scottish Heritage Products: Tartan accessories, Rampant Lion gifts, and traditional Scottish apparel

Are your products authentic?

Yes, absolutely. We are committed to providing only authentic, genuine products. We source directly from reputable manufacturers in Ireland and Scotland, including Saol, Solvar Jewelry, Harris Tweed, Carraig Donn, Mucros Weavers, and Hanna Hats. Our jewelry is hallmarked at Dublin Castle, and our Harris Tweed products bear the official certification label. You can shop with confidence knowing you are receiving the real deal.

Do you offer gift wrapping?

We do not currently offer gift wrapping services. However, many of our products come in beautiful presentation boxes that are suitable for gifting. If you are purchasing a gift, you can also add a personalized message during checkout.

Can I purchase your products wholesale?

Yes, we offer wholesale and bulk ordering options for businesses, event planners, and organizations. Please contact us at nghia252@gmail.com or +84967888252 to discuss your wholesale needs.

Ordering Questions

How do I place an order?

Placing an order on our website is easy:

  1. Browse our catalog and add your desired items to your shopping cart.

  2. Review your cart and make any adjustments.

  3. Click the “Checkout” button.

  4. Provide your shipping and billing information.

  5. Select your preferred shipping method.

  6. Choose your payment method and enter your payment details.

  7. Review your order summary.

  8. Click “Place Order” to complete your purchase.

You will receive an order confirmation email shortly after placing your order.

Can I place an order over the phone?

For security reasons, we do not accept phone orders. All orders must be placed through our secure website. If you need assistance with placing an online order, our customer service team is happy to guide you through the process.

Do I need to create an account to place an order?

No, you are not required to create an account. You can check out as a guest. However, creating an account offers several benefits, including:

  • Faster checkout on future orders

  • Order history and tracking

  • Saved addresses and preferences

  • Exclusive promotions and updates

Can I modify my order after it has been placed?

Once an order has been placed, we cannot guarantee that modifications can be made. If you need to change your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed for shipping.

How do I know if my order has been confirmed?

After you place an order, you will receive an order confirmation email sent to the email address you provided during checkout. This email includes your order number, a summary of your purchase, and other important details. If you do not receive a confirmation email, please check your spam folder or contact us.

Can I cancel my order?

You may cancel your order before it has been shipped. Contact us immediately to request cancellation. If your order has already been shipped, you will need to initiate a return in accordance with our Refund and Return Policy.

What if an item is out of stock after I place my order?

We make every effort to keep our inventory accurate, but occasionally, an item may become unavailable after an order has been placed. If this happens, we will:

  • Notify you as soon as possible

  • Offer a substitute product if available

  • Provide a full refund if you prefer

Do you charge sales tax?

Yes, we are required by law to collect applicable sales taxes on orders shipped to certain jurisdictions. The tax amount is calculated based on your shipping address and applicable state and local tax rates. The total tax amount will be displayed during checkout before you confirm your order.

Do you have a minimum order requirement?

No, we do not have a minimum order requirement. You can order as little or as much as you like.

Payment Questions

What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diner’s Club

  • JCB

  • Apple Pay

  • Google Pay

Is it safe to use my credit card on your website?

Yes, your payment security is our priority. We use Stripe, a PCI-compliant payment processor, to handle all transactions. All payment information is encrypted using SSL technology and processed securely. We do not store your full card details on our servers.

Will my payment information be stored?

If you create an account with us, we may store your payment information for your convenience in a secure, encrypted format. Your full card details are never stored on our servers. You can choose to save your payment information or enter it fresh for each order.

How do I know my payment was successful?

After your payment is successfully processed, you will receive an order confirmation email. You will also be redirected to an order confirmation page on our website. If you do not receive confirmation, please check your spam folder or contact us.

What if my payment is declined?

If your payment is declined, please:

  1. Verify that you have entered your card information correctly.

  2. Check that you have sufficient funds or available credit.

  3. Contact your bank or card issuer to ensure there are no restrictions.

  4. Try using a different payment method.

  5. Contact our customer service for assistance.

Do you offer installment payment plans?

Currently, we do not offer installment payment plans. However, we accept all major credit and debit cards, Apple Pay, and Google Pay, providing you with flexibility in how you pay.

What currency are your prices in?

All prices on our website are listed in United States Dollars (USD). If you are using a card from another country, your bank may apply a currency conversion fee.

Can I pay with PayPal?

We do not currently offer PayPal as a payment option. We accept credit and debit cards, Apple Pay, and Google Pay.

Shipping Questions

Where do you ship?

We ship to customers throughout the United States and to international destinations. We are proud to serve customers around the world.

How much does shipping cost?

Shipping costs are calculated based on your shipping address, the weight of your order, and your selected shipping method. Shipping costs are displayed during checkout before you confirm your order.

How long does shipping take?

Shipping times depend on your location, the selected shipping method, and processing time. Estimated delivery times are provided during checkout. Please note that these are estimates and not guarantees.

Typical Delivery Times:

  • Standard Shipping (US): 3-7 business days

  • Expedited Shipping (US): 1-3 business days

  • International Shipping: 7-21 business days (depending on destination)

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website. You can also track your order by logging into your account on our website.

Do you offer free shipping?

We may offer free shipping promotions from time to time. Please check our website or subscribe to our email newsletter for current promotions.

What if my package is lost or delayed?

If your package is lost or significantly delayed, please contact us. We will work with the carrier to resolve the issue and ensure you receive your order.

What if I receive the wrong item?

If you receive an item that is different from what you ordered, please contact us immediately. We will arrange to send you the correct item and provide instructions for returning the incorrect item.

What if my package is damaged?

If your package arrives damaged, please:

  1. Do not discard the packaging.

  2. Take photos of the damaged packaging and item.

  3. Contact us immediately to report the issue.

We will work with you and the carrier to resolve the issue.

Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes for domestic orders. However, we recommend providing a physical address for faster and more reliable delivery.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses for military personnel stationed overseas. Please allow additional time for delivery to these addresses.

What about customs and duties for international orders?

For international orders, you may be responsible for customs fees, duties, and taxes imposed by your country. These fees are not included in the price you pay to us. We recommend checking with your local customs office for information about applicable fees. We provide necessary documentation for customs clearance but are not responsible for customs delays.

Return and Refund Questions

What is your return policy?

We offer a 30-day return policy. Items must be returned within 30 days of the delivery date and must be in original condition with all tags and packaging intact. Certain items are non-returnable, including customized items, underwear, socks, earrings, and perishables. Please refer to our Refund and Return Policy for complete details.

How do I start a return?

To initiate a return, contact our customer service team at nghia252@gmail.com or +84967888252. We will provide you with a Return Authorization Number (RMA) and return instructions. Returns without an RMA may be delayed or refused.

Who pays for return shipping?

Return shipping costs are your responsibility unless the return is due to our error (e.g., wrong item shipped, defective item). If the return is due to our error, we will cover return shipping costs.

How long does it take to process a return?

Once your return arrives at our facility, it typically takes 2-5 business days to inspect and process. Refunds are then issued within 1-2 business days. The total time for the refund to appear in your account depends on your bank or card issuer, typically 3-7 business days.

Will I receive a full refund?

If the item meets all eligibility criteria, you will receive a full refund of the purchase price. Return shipping costs are not refundable unless the return is due to our error. Original shipping costs may be deducted from the refund unless the return is due to our error.

Can I exchange an item?

Yes, we offer exchanges subject to product availability. Contact us to initiate an exchange. You will need to return the original item, and we will ship the replacement item once the return is received and inspected.

What if I receive a defective or damaged item?

If you receive a defective or damaged item, contact us immediately. We will arrange for a full refund or replacement and cover return shipping costs. Please provide photos of the defect or damage when contacting us.

Can I return a gift?

Yes, gifts can be returned subject to our policy. Refunds for gift returns are issued as store credit to the recipient unless otherwise arranged with the gift giver.

What if I want to return an item after 30 days?

Returns received after 30 days may be refused or subject to a partial refund. Contact us to discuss options.

How are refunds processed?

Refunds are issued to the original payment method used for the purchase. This ensures that the funds are returned to you directly. If you paid by credit card, the refund will be credited to the same card. If you paid by debit card, the refund will be credited to the same account.

Product Questions

What is Merino wool?

Merino wool is a premium natural fiber sourced from Merino sheep. It is renowned for its exceptional softness, warmth, breathability, and moisture-wicking properties. Unlike traditional wool, Merino wool is fine and flexible, making it gentle against the skin without the itchiness often associated with wool.

Key Benefits of Merino Wool:

  • Softness: Fine fibers that are comfortable against the skin

  • Temperature Regulation: Keeps you warm in winter and cool in summer

  • Breathability: Allows air to circulate, preventing overheating

  • Moisture-Wicking: Draws moisture away from the skin

  • Durability: Strong and resilient, lasting for years

  • Sustainability: Renewable, biodegradable, and ethically sourced

How do I care for my Aran sweater?

To keep your Aran sweater looking beautiful and lasting for years, we recommend the following care instructions:

Hand Washing (Recommended):

  1. Use lukewarm water (not hot) and a gentle wool detergent.

  2. Gently squeeze the soapy water through the garment.

  3. Rinse thoroughly with cool water.

  4. Gently squeeze out excess water (do not wring or twist).

  5. Lay flat on a clean towel to dry, reshaping as needed.

  6. Do not hang while wet, as this can stretch the garment.

Machine Washing:

  • Some of our garments are machine washable thanks to SAOL’s anti-shrink technology. Please check the product label or description for specific care instructions.

  • If machine washable, use a gentle wool cycle and cold water.

  • Use a mild detergent formulated for wool.

  • Do not use bleach or fabric softener.

  • Dry flat, away from direct sunlight and heat sources.

What is Harris Tweed?

Harris Tweed is a world-renowned fabric handwoven in the Outer Hebrides of Scotland using 100% pure new wool. It is known for its exceptional durability, weather resistance, and distinctive patterns.

Key Characteristics of Harris Tweed:

  • Authenticity: Each piece bears the official Harris Tweed Authority label.

  • Durability: Resistant to wear and tear.

  • Moisture-Wicking: Naturally repels water and is insulating.

  • Timeless: Classic patterns and textures that never go out of style.

  • Handcrafted: Woven by skilled artisans using traditional techniques.

What is the significance of Celtic symbols?

Celtic symbols are rich in meaning and history. Some of the most common Celtic symbols include:

The Claddagh:

  • Two hands holding a crowned heart

  • Represents love, loyalty, and friendship

  • Origin: Galway, Ireland

The Trinity Knot (Triquetra):

  • Three interlocking loops

  • Represents eternity, unity, and the Holy Trinity

  • Used in Irish art for centuries

The Shamrock:

  • Three-leaf clover

  • Represents the Holy Trinity (Father, Son, Holy Spirit)

  • Symbol of Ireland and St. Patrick

The Celtic Cross:

  • A cross with a ring around the intersection

  • Symbol of Irish Christianity

  • Roots in ancient Celtic paganism

What is the history of Aran knitting?

Aran knitting originated on the Aran Islands off the west coast of Ireland in the late 19th century. Fishermen’s wives knit these sweaters to keep their husbands warm and protected while out at sea. The sweaters were knit from unscoured wool, which retained natural oils that repelled water.

The Stitches and Their Meanings:

  • Cable Stitch: Represents the ropes used by fishermen, symbolizing safety and good luck.

  • Honeycomb Stitch: Represents the hard work of bees, symbolizing diligence and reward.

  • Diamond Stitch: Represents the fishermen’s nets, symbolizing wealth and prosperity.

  • Moss Stitch: Represents the seaweed found on the islands, symbolizing abundance and growth.

What sizes do you offer?

We offer a range of sizes for our clothing and accessories. Product pages include detailed size information and measurements. If you are unsure about sizing, please contact us for assistance. We are happy to help you find the perfect fit.

Do your products come in different colors?

Yes, many of our products are available in multiple colors. Product pages will show the available color options. If a specific color is not available, it may be temporarily out of stock.

How can I ensure I order the correct size?

To help you choose the correct size, we provide detailed size charts and measurements on product pages. For clothing items, we recommend measuring a similar garment you already own and comparing it to our size chart. If you need assistance, please contact us.

What is the difference between Fisherman Wool and Merino Wool?

Fisherman Wool:

  • Traditional, unprocessed wool

  • Retains natural oils for water resistance

  • Thicker and heavier

  • More rustic texture

  • Excellent for warmth and durability

Merino Wool:

  • Finer, softer fibers

  • Processed for softness

  • Lighter weight

  • Luxurious feel

  • Excellent breathability and moisture-wicking

  • Gentle against the skin

Both are excellent choices for knitwear. The choice depends on your preference for weight, texture, and style.

Account Questions

Do I need to create an account?

No, you can check out as a guest. However, creating an account offers several benefits, including faster checkout, order history, and exclusive promotions.

How do I create an account?

To create an account, click the “Account” or “Sign Up” link on our website. Provide your name, email address, and a password. You will receive a confirmation email to verify your account.

I forgot my password. What do I do?

If you forgot your password, click the “Forgot Password” link on the login page. Enter your email address, and we will send you a link to reset your password.

How do I update my account information?

Log in to your account and navigate to the “My Account” or “Account Settings” section. You can update your name, email address, password, shipping address, and other preferences.

How do I delete my account?

If you wish to delete your account, please contact us. We will process your request in accordance with our Privacy Policy.

Technical Questions

What browsers are compatible with your website?

Our website is compatible with all modern browsers, including:

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari

  • Microsoft Edge

  • Opera

We recommend using the latest version of your preferred browser for the best experience.

Is your website mobile-friendly?

Yes, our website is fully responsive and mobile-friendly. You can browse, shop, and place orders from your smartphone or tablet.

I’m having trouble placing an order. What should I do?

If you are experiencing issues while placing an order, please:

  1. Clear your browser cache and cookies.

  2. Try using a different browser or device.

  3. Ensure your internet connection is stable.

  4. Check that you have entered all information correctly.

  5. Contact us for assistance.

How do I unsubscribe from emails?

If you wish to unsubscribe from our email communications, you can use the “Unsubscribe” link at the bottom of any email we send. Alternatively, you can contact us and request to be removed from our mailing list.

What cookies does your website use?

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information, please review our Privacy Policy.

Privacy and Security Questions

Is my personal information secure?

Yes, we take data security seriously. We use SSL encryption to protect your information during transmission, and we comply with all applicable privacy regulations. For detailed information, please review our Privacy Policy.

Do you share my information with third parties?

We do not share your personal information with third parties for marketing purposes without your consent. We may share information with service providers who help us operate our business (e.g., payment processing, shipping) and are required to protect your information.

How can I request to see my personal information?

You can request to see the personal information we hold about you by contacting us at nghia252@gmail.com. We will provide you with access in accordance with applicable privacy laws.

How can I request to delete my personal information?

You can request deletion of your personal information by contacting us at nghia252@gmail.com. We will process your request in accordance with applicable privacy laws.

Promotions and Discounts Questions

How do I get promotional codes?

Promotional codes are offered through our email newsletter, social media channels, and website announcements. To receive promotions, subscribe to our newsletter and follow us on social media.

How do I apply a promotional code?

During checkout, enter your promotional code in the designated field and click “Apply.” The discount will be reflected in your order total.

Can I use multiple promotional codes on one order?

No, only one promotional code can be used per order unless explicitly stated.

Can I combine a promotional code with a sale?

Promotional codes may not be combined with other offers unless explicitly stated. Please check the specific terms and conditions of each promotion.

What happens if I forget to apply my promotional code?

If you forget to apply a promotional code before completing your order, please contact us immediately. We may be able to apply the discount if the code is still valid and the order has not been processed.

Gift Questions

Can I ship a gift directly to the recipient?

Yes, you can ship your order directly to the recipient by entering their shipping address during checkout. We recommend contacting the recipient to ensure someone will be available to receive the package.

Can I include a gift message?

Yes, you can add a gift message during checkout. We will include your message in the shipment.

Do you offer gift wrapping?

We do not currently offer gift wrapping services. However, many of our products come in beautiful presentation boxes suitable for gifting.

Can I return a gift?

Yes, gifts can be returned subject to our Refund and Return Policy. Refunds for gift returns are issued as store credit to the recipient unless otherwise arranged.

Bulk and Wholesale Questions

Do you offer discounts for bulk orders?

Yes, we offer competitive pricing for bulk orders. Please contact us with your requirements for a custom quote.

What is the minimum order quantity for wholesale?

We do not have a strict minimum order quantity for wholesale. Please contact us to discuss your needs.

How do I become a wholesale partner?

To become a wholesale partner, contact us at nghia252@gmail.com or +84967888252. We will provide you with information about our wholesale program and requirements.

What payment methods do you accept for wholesale orders?

We accept the same payment methods for wholesale orders as for retail orders, including credit cards, debit cards, Apple Pay, and Google Pay. For larger orders, we may also accept bank transfers.

Accessibility Questions

Is your website accessible to people with disabilities?

We are committed to making our website accessible to all users. We follow web accessibility guidelines to ensure that our website is usable by people with disabilities. If you encounter any accessibility barriers, please contact us.

Can I request alternative formats for product information?

If you require product information in an alternative format, please contact us. We will make every effort to accommodate your needs.

Do you offer support for screen readers?

Yes, our website is designed to support screen readers and other assistive technologies.

Miscellaneous Questions

Do you offer international delivery?

Yes, we ship to customers around the world. International shipping costs are calculated during checkout.

Are your products environmentally friendly?

We are committed to sustainability. Many of our products are made from natural, renewable materials like wool. We work with manufacturers who prioritize ethical and sustainable practices. Our products are designed to be durable and long-lasting, reducing the need for frequent replacement.

Do you have physical stores?

Currently, we operate exclusively online. Our corporate headquarters is in Austin, Texas, but we do not have a retail showroom. All orders are fulfilled through our online store.

How can I provide feedback?

We welcome your feedback. You can provide feedback by:

  • Contacting our customer service team

  • Leaving a product review on our website

  • Sending an email to nghia252@gmail.com

  • Reaching out through our social media channels

How do I know if a product is in stock?

Product pages will show stock availability. If an item is out of stock, you may be able to sign up for notifications when it becomes available.

Can I pre-order out-of-stock items?

We do not currently offer pre-orders for out-of-stock items. However, you can sign up for notifications to be alerted when an item is back in stock.

What if I have a question not answered here?

If you have a question that is not answered in this FAQ, please contact us. Our customer service team is happy to help.

Contact Information for Questions

If you have any additional questions or need further assistance, please do not hesitate to contact us.

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

Customer Service Hours

Day Hours
Monday – Friday 9:00 AM – 6:00 PM CST
Saturday 10:00 AM – 4:00 PM CST
Sunday Closed

Seaven Global LLC — Bringing the Heart of Ireland and Scotland to Your Doorstep.