Contact us

Welcome to the Contact Us page of Seaven Global LLC. We are delighted that you have taken the time to connect with us. Whether you have a question about our products, need assistance with your order, or simply want to learn more about our company and our offerings, we are here to help. Your satisfaction is our top priority, and we are committed to providing you with the exceptional service that you deserve.

At Seaven Global LLC, we believe that every customer interaction is an opportunity to build a lasting relationship. We value your trust, your time, and your business, and we strive to make every experience with us positive and memorable. Our dedicated team is ready to assist you with any inquiries you may have, and we look forward to serving you.

Our Commitment to You

Before we provide our contact details, we want to share what you can expect when you reach out to us. At Seaven Global LLC, we are guided by the following principles in every customer interaction:

Responsiveness: We understand that your time is valuable. Our team is committed to responding to all inquiries promptly and efficiently. Whether you contact us by phone, email, or through our website, we will get back to you as quickly as possible.

Knowledge: Our team is thoroughly trained on our products, policies, and procedures. When you contact us, you will speak with someone who understands our catalog and can provide accurate, helpful information. We take pride in our expertise and are always ready to share it with you.

Empathy: We recognize that sometimes customers reach out because they have a problem or concern. We approach every situation with empathy and understanding, working diligently to resolve issues fairly and quickly. Your satisfaction is our goal.

Professionalism: Every interaction with Seaven Global LLC is conducted with the highest level of professionalism. We communicate clearly, treat everyone with respect, and maintain the confidentiality of your personal information.

Follow-Through: When we promise to do something, we do it. Whether we are checking on an order, investigating a concern, or researching an answer to your question, we follow through until the matter is resolved to your satisfaction.

Our Business Hours

Our team is available to assist you during the following hours. Please note that we operate on Central Standard Time (CST) from our headquarters in Austin, Texas.

Day Hours
Monday – Friday 9:00 AM – 6:00 PM CST
Saturday 10:00 AM – 4:00 PM CST
Sunday Closed

Holiday Hours: Our business hours may be adjusted during major holidays. We will post any changes to our hours on our website and social media channels in advance.

After-Hours Support: Even when our office is closed, you can still reach us via email. We monitor our email inbox regularly and will respond to your inquiry as soon as possible during our next business day.

Contact Methods

We offer multiple ways for you to get in touch with us, so you can choose the method that is most convenient for you. Whether you prefer to speak with someone directly, send a detailed message, or connect with us online, we are here to accommodate your preferences.

📧 Email

Email is often the most convenient way to reach us, especially if you have detailed questions or need to send attachments such as photos of a product issue. We strive to respond to all email inquiries within 24 hours during business days.

General Inquiries:
nghia252@gmail.com

Order Assistance:
nghia252@gmail.com

Returns and Refunds:
nghia252@gmail.com

Bulk and Wholesale Inquiries:
nghia252@gmail.com

Marketing and Partnerships:
nghia252@gmail.com

Please Note: When contacting us by email, we recommend including your order number (if applicable) in the subject line. This helps us locate your information quickly and provide you with a faster response.

📞 Phone

For immediate assistance, you can reach us by phone during our business hours. Our team is ready to help you with product questions, order status, and any other inquiries you may have.

Phone Number:
+84967888252

When to Call:

  • If you need immediate assistance with your order

  • If you have questions about a product before purchasing

  • If you need help navigating our website or placing an order

  • If you are experiencing a problem with your order and need a quick resolution

Call Tips:

  • Have your order number ready if you are calling about an existing order

  • Be prepared to provide your name and contact information

  • If you reach our voicemail, please leave your name, phone number, and a brief message, and we will return your call as soon as possible

🌐 Website Contact Form

Our website features a convenient contact form that you can use to send us a message directly from our site. This is a great option if you prefer not to use email or if you are browsing our website and have a question about a specific product.

How to Use the Contact Form:

  1. Navigate to the Contact Us page on seaven.online

  2. Fill in your name, email address, and phone number (optional)

  3. Select the subject of your inquiry from the dropdown menu

  4. Enter your message in the text box

  5. Click “Submit” to send your message

Benefits of Using the Contact Form:

  • Your inquiry is automatically routed to the appropriate department

  • You can include your order number and other relevant details

  • You will receive a confirmation that your message has been received

📍 Physical Address

While we are primarily an online retailer, we welcome visitors to our corporate headquarters by appointment only. If you are in the Austin area and would like to meet with us, please contact us in advance to schedule a time.

Mailing Address:
Seaven Global LLC
5900 BALCONES DRIVE STE 100
AUSTIN, TX 78731
United States

Important Notes:

  • This is our corporate office and not a retail showroom

  • Visits are by appointment only

  • Please do not send product returns to this address without prior authorization

  • Return instructions will be provided when you initiate a return request

Frequently Asked Questions About Contacting Us

To help you get the assistance you need more quickly, we have compiled answers to some common questions about contacting us.

How long does it take to receive a response?

We aim to respond to all inquiries within 24 hours during business days. For phone calls, you will receive immediate assistance during our business hours. If you reach our voicemail, we will return your call within one business day.

What information should I have ready when I contact you?

For the fastest assistance, please have the following information ready:

  • Your full name

  • Your order number (if applicable)

  • Your email address associated with the order

  • A clear description of your question or concern

Can I contact you about products that are not on your website?

Yes! We are always interested in hearing from customers about products they would like to see in our catalog. While we cannot guarantee that we will carry every product suggested, we value your input and use it to guide our product selection.

Do you offer customer support in languages other than English?

We primarily provide customer support in English. However, we are committed to serving customers from diverse backgrounds and will make every effort to accommodate your language needs. If language is a barrier, please let us know, and we will work to find a solution.

Can I reach you on weekends?

We are available on Saturdays from 10:00 AM to 4:00 PM CST. On Sundays, we are closed, but you can still reach us by email and we will respond on Monday.

Product and Order Assistance

Our team is equipped to help you with a wide range of inquiries related to our products and your orders. Below are some of the most common types of assistance we provide.

Product Information

Are you wondering about the materials, sizing, or care instructions for a product? Our team has detailed knowledge of our catalog and can provide you with the information you need to make an informed purchasing decision.

Questions We Can Answer:

  • What size should I order?

  • How do I care for my Aran sweater?

  • What is the material composition of this item?

  • Where was this product made?

  • What is the symbolism behind this design?

Order Status

Once you have placed an order, you can contact us to check on its status. We can provide updates on processing, shipping, and delivery.

Information We Can Provide:

  • Order confirmation and receipt

  • Shipping status and tracking number

  • Estimated delivery date

  • Any delays or issues with your order

Returns and Exchanges

If you are not completely satisfied with your purchase, our team can guide you through the returns and exchange process. We want you to be happy with your order and will work with you to resolve any issues.

Assistance We Offer:

  • Processing returns and refunds

  • Facilitating exchanges for a different size or item

  • Issuing store credit

  • Addressing damaged or defective items

Technical Support

If you are experiencing issues with our website, placing an order, or accessing your account, our team can provide technical assistance.

Issues We Can Resolve:

  • Website navigation difficulties

  • Checkout and payment problems

  • Account access issues

  • Promotional code application

Wholesale and Bulk Orders

At Seaven Global LLC, we are pleased to offer wholesale and bulk ordering options for businesses, event planners, and organizations. Whether you are looking to stock your retail store, provide gifts for a corporate event, or purchase in large quantities for a special occasion, we can accommodate your needs.

Wholesale Inquiries

We welcome inquiries from retailers and businesses interested in carrying our products. Our wholesale program offers competitive pricing, flexible order minimums, and dedicated account management.

For Wholesale Information, Contact:
nghia252@gmail.com
+84967888252

Please Include in Your Inquiry:

  • Your business name and location

  • Your tax ID or reseller certificate (if applicable)

  • Products you are interested in

  • Estimated order quantities

Bulk Orders

For customers who need to purchase large quantities of a single item or multiple items, we offer bulk pricing. This is ideal for:

  • Corporate gifts

  • Wedding favors

  • Event giveaways

  • Fundraising merchandise

For Bulk Order Information, Contact:
nghia252@gmail.com
+84967888252

Partnerships and Collaborations

We are always interested in exploring partnerships and collaborations that align with our mission and values. If you represent a brand, organization, or individual who shares our passion for Irish and Scottish heritage, we would love to hear from you.

Types of Partnerships We Consider:

  • Brand collaborations

  • Ambassador programs

  • Influencer partnerships

  • Charity and nonprofit partnerships

  • Event sponsorships

How to Inquire About Partnerships:

nghia252@gmail.com
+84967888252

Please include a detailed description of your proposal, your contact information, and any relevant links or materials.

Media Inquiries

For journalists, bloggers, and media professionals seeking information about Seaven Global LLC, we are happy to assist with interview requests, press releases, product samples, and other media-related needs.

Media Contact:
nghia252@gmail.com
+84967888252

We Can Provide:

  • Company information and background

  • Product images and descriptions

  • Interview opportunities

  • Press releases and announcements

Feedback and Suggestions

Your feedback is invaluable to us. We are constantly seeking ways to improve our products, services, and customer experience. Whether you have a suggestion, a compliment, or a complaint, we want to hear from you.

How to Submit Feedback:

  • Email us at nghia252@gmail.com

  • Call us at +84967888252

  • Use the contact form on our website

  • Leave a review on our website or social media

What We Do With Your Feedback:

  • We review all feedback carefully

  • We use your suggestions to improve our products and services

  • We address complaints promptly and thoroughly

  • We celebrate compliments and share them with our team

Social Media

Connect with us on social media to stay updated on new products, promotions, and behind-the-scenes content. Our social media channels are also a great way to reach out to us with questions or comments.

Follow Us:

  • Facebook: [Seaven Global LLC]

  • Instagram: [@seavenonline]

  • Twitter: [@seavenonline]

  • Pinterest: [Seaven Global LLC]

Why Follow Us:

  • Exclusive promotions and discounts

  • New product announcements

  • Educational content about Irish and Scottish heritage

  • Behind-the-scenes looks at our products and processes

  • Customer spotlight and reviews

Our Austin Headquarters

While we serve customers across the United States and around the world, our roots are firmly planted in Austin, Texas. We are proud to call this vibrant, innovative city our home.

About Austin, Texas

Austin is the capital of Texas and is known for its vibrant culture, diverse population, and thriving business community. The city is home to a dynamic mix of technology companies, creative industries, and small businesses, making it an ideal location for Seaven Global LLC.

Austin’s spirit of innovation and its appreciation for culture and tradition align perfectly with our mission. We are proud to be part of this community and to contribute to its growth and vitality.

Why We Chose Austin

  • Central Location: Austin’s central location in the United States allows us to efficiently ship orders to customers across the country.

  • Business-Friendly Environment: Texas has a favorable business climate that has enabled us to grow and succeed.

  • Talent Pool: Austin’s diverse and talented workforce has allowed us to build a team of dedicated and skilled professionals.

  • Quality of Life: The high quality of life in Austin attracts and retains top talent, benefiting our team and our customers.

Our Global Reach

While we are headquartered in Austin, Texas, our reach extends far beyond the United States. We are proud to serve customers in countries around the world, sharing the beauty and heritage of Irish and Scottish culture with a global audience.

Countries We Serve

We ship to customers in the United States and many international destinations. Our global reach is made possible by our reliable shipping partners and our commitment to providing excellent service to customers everywhere.

International Customer Support

We understand that international customers may have unique needs, including questions about shipping, customs, and duties. Our team is equipped to assist with these inquiries and ensure that your international shopping experience is smooth and enjoyable.

Security and Privacy

When you contact us, you can be confident that your information is secure and your privacy is respected. We adhere to strict data protection practices and comply with all applicable privacy laws.

How We Protect Your Information

  • Secure Communication: Our website uses industry-standard encryption to protect your information during transmission.

  • Data Minimization: We collect only the information necessary to serve you.

  • Confidentiality: Your personal information is never shared with third parties without your consent.

  • Compliance: We comply with all relevant privacy regulations, including the GDPR and CCPA.

For more information about our privacy practices, please review our Privacy Policy.

Customer Success Stories

Our customers are the heart of our business, and their stories inspire us every day. We are honored to be part of their celebrations, traditions, and everyday lives.

Real Stories from Real Customers

Ava from California:
“I ordered a Claddagh ring from Seaven Global LLC as a gift for my fiancée. It arrived beautifully packaged and exactly as described. She loves it! Thank you for helping me celebrate our love in such a meaningful way.”

Liam from New York:
“The Aran sweater I purchased is absolutely stunning. The quality is incredible, and it’s so warm and comfortable. I’ve already received so many compliments on it. I’ll definitely be ordering again.”

Fiona from Texas:
“I bought a Harris Tweed bag from Seaven Global LLC for my trip to Europe, and it was perfect. It’s stylish, durable, and held everything I needed. I received so many compliments on it!”

Declan from Florida:
“I wanted to find a gift for my father that reflected our Irish heritage. The Guinness sweater I purchased from Seaven Global LLC was a hit. He wears it all the time. Thank you for helping me make his birthday special.”

Our Commitment to Continuous Improvement

At Seaven Global LLC, we are committed to continuous improvement. We are constantly seeking ways to enhance our products, services, and customer experience.

How We Improve

  • Customer Feedback: We listen carefully to your feedback and use it to make improvements.

  • Market Research: We stay informed about trends and developments in our industry.

  • Supplier Relationships: We work closely with our suppliers to ensure the highest quality products.

  • Team Training: We invest in the ongoing training and development of our team.

Our Vision for the Future

We look forward to continuing to serve you and to growing our business in ways that benefit our customers, our community, and our world. Our vision is to become the leading destination for Irish and Scottish heritage products in the United States and beyond.

Contact Us Today

We are here to help. Whether you have a question, a concern, or simply want to learn more about our products and company, we would love to hear from you. Contact us today using any of the methods outlined above.

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

We Look Forward to Hearing From You

Thank you for visiting the Contact Us page of Seaven Global LLC. We appreciate your interest in our company and our products, and we look forward to serving you. Our team is ready to assist you, and we are confident that you will be pleased with the exceptional service we provide.

Whether you are a first-time visitor or a long-time customer, we value your business and your trust. We are committed to making your experience with Seaven Global LLC positive, memorable, and rewarding.

Quick Reference Contact Card

For your convenience, here is a quick reference summary of our contact information.

Contact Method Details
Email nghia252@gmail.com
Phone +84967888252
Website seaven.online
Address 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
Business Hours Monday–Friday: 9:00 AM–6:00 PM CST
Saturday: 10:00 AM–4:00 PM CST
Sunday: Closed

Seaven Global LLC — Bringing the Heart of Ireland and Scotland to Your Doorstep.