Privacy Policy

Welcome to the Seaven Global LLC Privacy Policy. Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, seaven.online, and when you make purchases from us. We are committed to being transparent about our data practices and to providing you with control over your personal information.

At Seaven Global LLC, we believe that trust is the foundation of any successful relationship. That is why we take your privacy seriously and have implemented comprehensive measures to protect your personal information. Whether you are browsing our catalog, placing an order, or contacting our customer service team, you can be confident that your information is handled with the utmost care and respect.

This Privacy Policy applies to all information collected through our website and any related services. Please read this policy carefully to understand how we handle your personal information. If you do not agree with any part of this policy, please do not use our website or services.

Our Commitment to Privacy

Our Philosophy

At Seaven Global LLC, we believe that privacy is a fundamental right. We are committed to:

  • Transparency: We clearly explain what information we collect and how we use it.

  • Control: We provide you with choices about how your information is used.

  • Security: We implement robust security measures to protect your information.

  • Compliance: We adhere to all applicable privacy laws and regulations.

  • Trust: We build and maintain trust through responsible data practices.

Applicable Laws

We comply with all applicable privacy laws and regulations, including:

  • General Data Protection Regulation (GDPR): For our customers in the European Union.

  • California Consumer Privacy Act (CCPA): For our customers in California.

  • Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect information from children under 13.

  • CAN-SPAM Act: We comply with regulations regarding commercial email communications.

Information We Collect

Types of Information

We collect various types of information to provide and improve our services. This information can be categorized as follows:

1. Personal Information You Provide

When you interact with our website, create an account, place an order, or contact us, you may provide us with personal information, including:

  • Contact Information: Name, email address, phone number, shipping address, billing address.

  • Account Information: Username, password, account preferences.

  • Payment Information: Credit card details, billing information (processed securely by Stripe).

  • Order Information: Products purchased, order history, order preferences.

  • Communication Information: Messages, emails, and other communications with us.

  • Feedback and Reviews: Product reviews, feedback, and survey responses.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device type, screen resolution.

  • Usage Information: Pages visited, time spent on pages, clicks, navigation patterns, referring URLs.

  • Location Information: General location based on IP address.

  • Cookie Information: Information collected through cookies and similar technologies.

3. Information from Third Parties

We may receive information about you from third parties, including:

  • Payment Processors: Stripe provides transaction information necessary to complete your purchase.

  • Shipping Carriers: Shipping providers receive your shipping address to deliver your order.

  • Social Media Platforms: If you interact with us on social media, we may receive information about your public profile.

  • Analytics Providers: Services like Google Analytics provide aggregated usage data.

Information You Choose to Provide

You are not required to provide personal information to browse our website. However, if you choose to make a purchase or create an account, you will need to provide certain information. You may also choose to provide additional information voluntarily.

Children’s Information

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete that information.

How We Use Your Information

Purposes of Processing

We use your personal information for the following purposes:

1. Order Processing and Fulfillment

  • Processing Orders: We use your information to process and fulfill your orders, including payment processing, shipping, and delivery.

  • Order Communication: We send order confirmations, shipping notifications, and delivery updates.

  • Customer Service: We use your information to respond to inquiries, resolve issues, and provide customer support.

2. Account Management

  • Account Creation: We use your information to create and maintain your account.

  • Account Security: We use your information to protect your account from unauthorized access.

  • Account Preferences: We save your preferences to enhance your experience.

3. Marketing and Communications

  • Promotional Emails: With your consent, we send promotional emails about new products, sales, and special offers.

  • Personalized Content: We may personalize content and offers based on your interests and purchase history.

  • Newsletters: We send newsletters with updates, stories, and information about Irish and Scottish heritage.

  • Survey and Feedback: We may invite you to participate in surveys to improve our products and services.

4. Website Improvement

  • Analytics: We analyze usage data to understand how customers interact with our website.

  • Website Optimization: We use data to improve website design, content, and functionality.

  • Product Development: We use customer feedback and data to improve our product offerings.

5. Security and Fraud Prevention

  • Fraud Detection: We monitor transactions for suspicious activity to prevent fraud.

  • Security Monitoring: We monitor our systems for security threats and vulnerabilities.

  • Identity Verification: We verify your identity for account and transaction security.

6. Legal Compliance

  • Regulatory Requirements: We comply with legal obligations, including tax, accounting, and anti-fraud regulations.

  • Legal Proceedings: We may disclose information in response to legal requests, court orders, or to protect our rights.

Legal Basis for Processing

We process your personal information on the following legal bases:

  • Contractual Necessity: We process information necessary to fulfill our contract with you (e.g., processing orders, providing customer service).

  • Legitimate Interests: We process information for our legitimate business interests, such as improving our website, marketing, and fraud prevention.

  • Consent: We process information based on your consent (e.g., marketing emails, cookies).

  • Legal Obligation: We process information to comply with legal requirements.

How We Share Your Information

Third-Party Service Providers

We share your information with trusted third-party service providers who help us operate our business. These providers are contractually obligated to protect your information and to use it only for the services they provide to us.

Service Provider Purpose Information Shared
Stripe Payment Processing Name, email, billing address, payment details
Shipping Carriers Order Delivery Name, shipping address, contact information
Email Service Provider Email Communications Name, email address
Analytics Providers Website Analytics IP address, usage data, device information
Customer Service Tools Support Management Name, email, order information, communication details
Cloud Service Providers Data Storage Business data, order information

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any change in privacy practices.

Legal Requirements

We may disclose your personal information if required by law or in the good faith belief that such disclosure is necessary to:

  • Comply with legal obligations or government requests.

  • Protect our rights, property, or safety.

  • Protect the rights, property, or safety of our customers or others.

  • Enforce our Terms and Conditions.

  • Detect, prevent, or address fraud or security issues.

With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing.

Aggregated or Anonymized Information

We may share aggregated or anonymized information that does not identify you individually for research, marketing, or other purposes.

Data Security

Security Measures

We implement comprehensive security measures to protect your personal information:

1. Technical Security Measures

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.

  • Secure Servers: Our servers are housed in secure data centers with physical and digital protection.

  • Firewalls: We use firewalls to prevent unauthorized access to our systems.

  • Intrusion Detection: We monitor our systems for security breaches and suspicious activity.

  • Access Controls: Access to personal information is restricted to authorized personnel only.

2. Administrative Security Measures

  • Security Policies: We maintain comprehensive security policies and procedures.

  • Employee Training: Our employees are trained on data protection and security best practices.

  • Third-Party Vetting: We carefully vet third-party service providers for security practices.

  • Regular Audits: We conduct regular security audits and vulnerability assessments.

3. Payment Security

  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS).

  • Tokenization: We use tokenization to replace sensitive card information with unique identifiers.

  • Stripe Processing: All payments are processed through Stripe, a PCI-compliant payment processor.

Data Breach Response

In the event of a data breach that affects your personal information, we will:

  1. Investigate the breach immediately.

  2. Take steps to contain and mitigate the breach.

  3. Notify affected individuals as required by law.

  4. Cooperate with regulatory authorities.

  5. Implement measures to prevent future breaches.

Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. We encourage you to protect your account credentials and to contact us immediately if you suspect unauthorized access.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website operators.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Necessary for website functionality, including shopping cart and checkout Session
Preference Cookies Remember your preferences and settings Persistent
Analytics Cookies Collect information about how you use our website Persistent
Marketing Cookies Deliver relevant advertisements and promotional content Persistent

Third-Party Cookies

We may allow third-party service providers to place cookies on your device. These include:

  • Google Analytics: For website analytics and usage tracking.

  • Social Media Platforms: For social media integration and sharing.

  • Advertising Partners: For targeted advertising and promotional content.

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to:

  • View cookies that are on your device.

  • Delete cookies from your device.

  • Block cookies from specific websites.

  • Block all cookies from being set.

  • Receive notification when a cookie is set.

Please note that blocking cookies may affect the functionality of our website and your user experience.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not wish to be tracked. Our website currently does not respond to DNT signals. However, you can control tracking through cookie preferences.

Your Privacy Rights

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

1. Right to Access

You have the right to request access to the personal information we hold about you. This includes the right to receive a copy of your data.

2. Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

3. Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business interests).

4. Right to Restriction of Processing

You have the right to request restriction of processing of your personal information in certain circumstances.

5. Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

6. Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or based on legitimate interests.

7. Right to Withdraw Consent

If we process your information based on your consent, you have the right to withdraw your consent at any time.

8. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us:

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731

When submitting a request, please:

  • Provide sufficient information to identify you (e.g., name, email address, order number).

  • Specify the right you wish to exercise.

  • Provide any additional information needed to process your request.

Response Time

We will respond to your request within the timeframes required by applicable law. This is typically within 30 days for GDPR requests and 45 days for CCPA requests.

Verification

To protect your privacy, we may need to verify your identity before processing your request. We will not request sensitive information for verification purposes.

California Privacy Rights

California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

1. Right to Know

You have the right to know:

  • The categories of personal information we have collected about you.

  • The sources from which we collected your information.

  • The purposes for which we collected your information.

  • The categories of third parties with whom we have shared your information.

2. Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

3. Right to Opt-Out

You have the right to opt-out of the sale of your personal information. We do not sell your personal information.

4. Right to Non-Discrimination

You have the right not to be discriminated against for exercising your rights under the CCPA.

CCPA Requests

To make a CCPA request, please contact us using the contact information provided above. We will respond within 45 days of receiving your request.

Categories of Information Collected

As a California resident, you have the right to know the categories of personal information we have collected in the past 12 months. The categories include:

Category Examples
Identifiers Name, email address, phone number, IP address
Commercial Information Products purchased, order history
Internet/Electronic Activity Browsing history, interactions with our website
Geolocation Data Approximate location based on IP address
Inferences Preferences and behavior patterns

International Data Transfers

Transfer of Data

Seaven Global LLC is headquartered in the United States. When you provide information to us, it may be transferred to and processed in the United States. If you are located outside the United States, your information may be subject to different data protection laws.

Compliance with GDPR

For our customers in the European Union, we comply with the General Data Protection Regulation (GDPR). We have implemented measures to ensure that your personal information is protected when transferred to the United States, including:

  • Standard Contractual Clauses approved by the European Commission.

  • Adequate safeguards as required by GDPR.

  • Processing based on your consent when applicable.

Safeguards

We have implemented appropriate safeguards to protect your information during international transfers, including encryption, access controls, and contractual protections with our service providers.

Data Retention

Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order Fulfillment: We retain order information for the duration of the warranty or return period plus any additional time required by law.

  • Account Information: We retain account information for as long as your account is active or as necessary to provide services.

  • Marketing Information: We retain marketing preferences until you opt-out or unsubscribe.

  • Legal Compliance: We retain information as required by applicable laws, regulations, and tax requirements.

Retention Criteria

We consider the following factors when determining retention periods:

  • The nature of the information

  • The purpose for which it was collected

  • Legal and regulatory requirements

  • Business and operational needs

  • The information’s relevance and usefulness

After Retention

After the retention period expires, we will securely delete or anonymize your personal information. Anonymized data may be retained for research, analytics, or other legitimate purposes.

Email Communications

Types of Emails

We may send you the following types of emails:

  1. Transactional Emails: Order confirmations, shipping notifications, and other essential communications related to your purchase.

  2. Account Emails: Password resets, account updates, and security notifications.

  3. Marketing Emails: Promotional content, newsletters, product updates, and special offers.

  4. Survey Emails: Feedback requests and customer satisfaction surveys.

Consent for Marketing Emails

We will only send marketing emails with your explicit consent. You can provide consent during account creation, at checkout, or through subscription forms on our website.

Unsubscribing

You can unsubscribe from marketing emails at any time by:

  • Clicking the “Unsubscribe” link at the bottom of any marketing email.

  • Contacting us directly and requesting removal from our mailing list.

  • Adjusting your preferences in your account settings.

Please note that even if you unsubscribe from marketing emails, you will continue to receive transactional and account-related communications.

Email Security

We take precautions to ensure that our email communications are secure and do not contain malicious content. However, we recommend that you exercise caution when opening links or attachments in emails.

Third-Party Links

Links to Other Websites

Our website may contain links to third-party websites, including social media platforms, payment processors, and other external sites. These links are provided for your convenience and do not signify our endorsement of the content or services on those websites.

Third-Party Privacy Practices

We are not responsible for the privacy practices of third-party websites. When you leave our website, we encourage you to read the privacy policies of the websites you visit.

Social Media Interactions

If you interact with us on social media platforms, your interactions are subject to the privacy policies of those platforms. We may collect information from your public social media profiles when you interact with us.

Changes to This Privacy Policy

Policy Updates

We reserve the right to update, modify, or revise this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Notification of Changes

We may notify you of significant changes to this Privacy Policy through:

  • Posting a notice on our website.

  • Sending an email to your registered email address.

  • Other reasonable means.

Review Periodically

We encourage you to review this Privacy Policy periodically to stay informed of any updates. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised policy.

Version History

The most current version of this Privacy Policy will always be available on our website. The date of the latest revision will be indicated at the top of this policy.

Children’s Privacy

COPPA Compliance

We comply with the Children’s Online Privacy Protection Act (COPPA). Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Parental Controls

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately. We will take steps to remove the information from our systems.

Educational Use

If you are using our website for educational purposes with children, please supervise their use and ensure they do not provide personal information without parental consent.

Accessibility

Privacy Policy Accessibility

We are committed to making this Privacy Policy accessible to all users. If you require this Privacy Policy in an alternative format, please contact us.

Assistive Technology

Our website is designed to support assistive technologies, including screen readers. If you encounter any accessibility barriers related to this Privacy Policy or our privacy practices, please contact us.

Contact Information

How to Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us:

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

Customer Service Hours

Day Hours
Monday – Friday 9:00 AM – 6:00 PM CST
Saturday 10:00 AM – 4:00 PM CST
Sunday Closed

Data Protection Officer

We do not have a designated Data Protection Officer (DPO) as we are not required to have one under applicable law. However, our privacy team is available to address any privacy-related concerns.

Summary of Privacy Practices

For your convenience, here is a quick summary of our privacy practices:

Privacy Element Details
Information Collected Name, email, address, payment details, usage data
Data Collection Methods Direct submission, automatic collection, third-party sources
Purposes of Processing Order fulfillment, marketing, analytics, security
Information Sharing Service providers, legal compliance, with consent
Data Retention As long as necessary, subject to legal requirements
Your Rights Access, correction, deletion, objection, data portability
Security Measures Encryption, secure servers, PCI compliance
Cookies Essential, analytics, marketing cookies
International Transfers Standard contractual clauses and safeguards
Children’s Privacy Not directed to children under 13
Policy Changes Updates posted on website with notification

Our Commitment to Transparency

At Seaven Global LLC, we believe that transparency is essential to building trust with our customers. This Privacy Policy is designed to provide you with a clear and comprehensive understanding of how we handle your personal information.

What We Promise

  1. We will be transparent: We will clearly communicate our data practices and provide you with meaningful information about how we process your data.

  2. We will respect your choices: We will honor your preferences regarding the collection, use, and sharing of your personal information.

  3. We will protect your data: We will implement robust security measures to safeguard your personal information.

  4. We will be accountable: We will take responsibility for our data practices and will address any concerns you may have.

  5. We will comply with laws: We will adhere to all applicable privacy laws and regulations.

Questions and Concerns

If you have any questions or concerns about this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and fairly.

Final Thoughts

At Seaven Global LLC, your privacy is not just a legal obligation — it is a fundamental part of how we do business. We are honored that you have chosen to shop with us, and we are committed to protecting the personal information you entrust to us.

Thank you for taking the time to read this Privacy Policy. We hope it has provided you with a clear understanding of our privacy practices. We value your trust and look forward to serving you with authentic Irish and Scottish heritage products that you will treasure for years to come.

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

Seaven Global LLC — Bringing the Heart of Ireland and Scotland to Your Doorstep.