Shipping Policy

Welcome to the Seaven Global LLC Shipping Policy. We understand that receiving your order in a timely manner and in perfect condition is an essential part of your shopping experience. That is why we have developed a comprehensive shipping policy designed to provide you with clear, transparent information about how we process, package, and deliver your orders.

At Seaven Global LLC, we are committed to getting your authentic Irish and Scottish heritage products to you as quickly and safely as possible. Whether you are ordering a cozy Aran sweater, a piece of sterling silver Celtic jewelry, or a Harris Tweed accessory, we want you to receive your purchase with confidence and satisfaction.

This Shipping Policy outlines everything you need to know about our shipping methods, costs, delivery timeframes, international shipping, and more. Please read it carefully before placing your order. If you have any questions that are not addressed here, our customer service team is always ready to assist you.

Our Commitment to Reliable Shipping

At Seaven Global LLC, we believe that reliable shipping is a fundamental part of excellent customer service. We are committed to:

• Processing Orders Quickly: We understand that you are excited to receive your purchase. Our team works diligently to process and pack orders as quickly as possible.

• Packaging Products Securely: We take great care in packaging your items to ensure they arrive in perfect condition. Our packaging is designed to protect your products during transit.

• Providing Tracking Information: We provide tracking numbers for all orders so you can monitor your package’s journey from our facility to your doorstep.

• Communicating Clearly: We keep you informed about your order status through email notifications at every stage of the shipping process.

• Resolving Issues Promptly: If any issues arise with your shipment, we work quickly to resolve them and ensure your satisfaction.

Order Processing Time

Standard Processing

Before your order can be shipped, it must go through our processing stage. This includes order verification, payment confirmation, inventory allocation, and packaging.

Standard Processing Time: 1-3 business days

What Affects Processing Time:

• Order Volume: During peak seasons (holidays, St. Patrick’s Day, sales events), processing times may be extended.

• Product Availability: If an item is temporarily out of stock, we will contact you to discuss alternatives or wait times.

• Payment Verification: In some cases, additional payment verification may be required, which can extend processing time.

• Customized Items: Personalized or customized items may require additional processing time.

Expedited Processing

We offer expedited processing for customers who need their orders shipped more quickly. Please contact us directly to inquire about expedited processing options.

Order Confirmation

After you place your order, you will receive an order confirmation email. This email confirms that we have received your order and are beginning the processing stage. Please review the confirmation carefully and contact us immediately if any information is incorrect.

Shipping Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation email. This email includes:

• Your tracking number

• The carrier name

• The shipping method used

• The estimated delivery date

Shipping Methods and Costs

We offer a variety of shipping methods to accommodate your needs and preferences. Shipping costs are calculated based on your shipping address, the weight of your order, and your selected shipping method.

Domestic Shipping (United States)

We ship to all 50 states, as well as U.S. territories and military addresses (APO/FPO).

Please Note: Delivery times are estimates and not guaranteed. Actual delivery times may vary due to carrier performance, weather conditions, and other factors beyond our control.

International Shipping

We are proud to serve customers around the world. International shipping is available to most countries.

Please Note: International delivery times are estimates and may vary depending on customs processing and local delivery services in the destination country.

Shipping to APO/FPO Addresses

We ship to APO/FPO addresses for military personnel stationed overseas. Please allow additional time for delivery to these addresses, as shipments are handled by military postal services.

Shipping to P.O. Boxes

We ship to P.O. Boxes within the United States. However, we recommend providing a physical address for faster and more reliable delivery, as some carriers do not deliver to P.O. Boxes.

Free Shipping Promotions

From time to time, we may offer free shipping promotions. These promotions are subject to specific terms and conditions, which will be communicated at the time of the promotion.

Common Free Shipping Terms:

• Minimum purchase amount may be required.

• Free shipping may apply to standard shipping only.

• Some products or destinations may be excluded.

• Promotions may have expiration dates.

Shipping Carriers

We partner with reputable shipping carriers to ensure your orders are delivered safely and on time.

Domestic Carriers

For domestic shipments, we primarily use:

• United States Postal Service (USPS): Reliable and cost-effective shipping for standard deliveries.

• UPS: Expedited and priority shipping options for faster delivery.

• FedEx: Additional shipping options for customers requiring specific delivery services.

International Carriers

For international shipments, we partner with:

• USPS International: Cost-effective international shipping with tracking.

• UPS Worldwide: Expedited international shipping with full tracking.

• DHL Express: Fast and reliable international delivery.

Carrier Selection

The carrier used for your order depends on:

• Your shipping address

• Your selected shipping method

• The weight and size of your order

• Carrier availability in your area

We reserve the right to select the carrier that best meets your delivery needs while ensuring cost-effectiveness.

Tracking Your Order

How to Track

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package by:

1. Clicking the tracking link in your shipping confirmation email.

2. Entering the tracking number on the carrier’s website.

3. Logging into your account on our website (if you created one).

Tracking Information

Tracking information typically includes:

• The current location of your package

• The shipment’s journey from our facility to your address

• The estimated delivery date

• Delivery confirmation

Please Note: It may take 24-48 hours for tracking information to appear after your order has been shipped. This is normal and reflects the time it takes for the carrier to scan and update the tracking system.

Tracking Issues

If you experience issues with tracking your package, please:

1. Verify that you have entered the tracking number correctly.

2. Allow 24-48 hours for tracking information to update.

3. Check the carrier’s website directly.

4. Contact us for assistance.

Delivery Timeframes

Estimated Delivery Times

Delivery times depend on several factors, including your location, the selected shipping method, and processing time.

Domestic Standard Shipping:

• East Coast: 3-5 business days

• Central US: 3-6 business days

• West Coast: 4-7 business days

• Alaska and Hawaii: 5-10 business days

Domestic Expedited Shipping:

• All US Locations: 1-3 business days

International Shipping:

• Canada: 5-10 business days

• Europe: 7-14 business days

• Asia: 10-21 business days

• Australia/New Zealand: 10-21 business days

• Other Regions: 14-28 business days

Please Note: These are estimated delivery times. Actual delivery times may vary due to:

• Carrier performance

• Weather conditions

• Customs processing (for international orders)

• Peak shipping seasons

• Address accuracy

Business Days

We define business days as Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Federal Holidays

Our shipping operations are closed on the following U.S. federal holidays:

• New Year’s Day

• Martin Luther King Jr. Day

• Presidents’ Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

Peak Season Delivery

During peak seasons (holidays, St. Patrick’s Day, major sales events), delivery times may be extended due to higher order volumes and carrier congestion. We recommend placing orders early during these periods to ensure timely delivery.

Packaging

Quality Packaging

We take great care in packaging your orders to ensure they arrive in perfect condition. Our packaging process includes:

• Protective Wrapping: Items are wrapped in protective materials to prevent damage during transit.

• Secure Boxing: Items are placed in sturdy boxes with sufficient padding.

• Labeling: Packages are clearly labeled with shipping information.

• Discreet Packaging: For your privacy, our packages do not display product details on the outside.

Sustainable Packaging

We are committed to sustainability and use eco-friendly packaging materials whenever possible. This includes:

• Recyclable cardboard boxes

• Biodegradable packing materials

• Minimal plastic usage

Gift Packaging

If you are purchasing a gift, you can indicate this during checkout. While we do not offer gift wrapping, we ensure that gift items are packaged attractively and securely.

International Shipping

Overview

We are proud to serve customers around the world. International shipping is available to most countries, and we are committed to providing a smooth and reliable international shopping experience.

Ordering from Abroad

When placing an international order, please be aware of the following:

1. Prices: All prices are listed in United States Dollars (USD).

2. Shipping Costs: International shipping costs are calculated during checkout.

3. Customs and Duties: You may be responsible for customs fees, duties, and taxes.

4. Delivery Times: International delivery times are longer than domestic delivery times.

5. Tracking: Tracking is available for most international shipments.

Customs and Duties

Important: For international orders, you may be responsible for customs fees, duties, and taxes imposed by your country. These fees are not included in the price you pay to us.

Customs Process:

1. Your order is shipped to your country.

2. It enters customs for inspection and assessment.

3. Customs officials determine applicable fees.

4. You are notified of any fees due.

5. You pay the fees to release the package.

6. The package is delivered to you.

Customs Declaration:
We accurately declare the contents and value of all international shipments. We do not mark items as “gifts” or undervalue items to avoid customs fees, as this is illegal and unethical.

Estimated Customs Fees:
Customs fees vary by country and depend on:

• The value of the order

• The type of products ordered

• The destination country’s tariff rates

• Local taxes (VAT, GST, etc.)

Recommendations:

• Check with your local customs office for information about applicable fees.

• Factor potential customs fees into your budget when ordering.

• Provide accurate contact information so customs can reach you if needed.

Customs Delays

International shipments may be delayed by customs processing. While we cannot control customs processing times, we provide all necessary documentation to facilitate smooth clearance. If your package is delayed in customs, please contact us, and we will assist where possible.

Prohibited Items

Some countries have restrictions on certain items. Before placing an international order, please check that the products you wish to order are permitted in your country. We are not responsible for items that are confiscated or delayed due to import restrictions.

International Returns

If you need to return an item from outside the United States, please refer to our Refund and Return Policy for detailed instructions. International returns may require additional documentation and may take longer to process.

Shipping to Military Addresses

APO/FPO Addresses

We proudly ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses for military personnel stationed overseas.

Address Format:
When shipping to an APO/FPO address, please use the following format:

[Full Name]
[Unit Number]
APO/FPO [City], [State] [ZIP Code]

Shipping Method:
APO/FPO shipments are sent via USPS and are subject to USPS delivery timeframes for military addresses.

Delivery Times:
Delivery to APO/FPO addresses typically takes 7-21 business days, depending on the destination.

Restrictions:
Some items may not be eligible for shipment to APO/FPO addresses due to size, weight, or content restrictions. If your order cannot be shipped to an APO/FPO address, we will contact you.

Shipping to U.S. Territories

We ship to all U.S. territories, including:

• Puerto Rico

• Guam

• U.S. Virgin Islands

• American Samoa

• Northern Mariana Islands

Shipping to U.S. territories is treated similarly to domestic shipping. Delivery times may be longer than mainland delivery times.

Lost, Damaged, or Delayed Shipments

Lost Shipments

If your package appears to be lost, please:

1. Check the tracking information for updates.

2. Contact the carrier to file a lost package claim.

3. Contact us for assistance.

We will work with the carrier to locate your package. If it is confirmed lost, we will either reship your order or issue a refund.

Damaged Shipments

If your package arrives damaged, please:

1. Do not discard the packaging.

2. Take photos of the damaged packaging and item.

3. Contact us immediately to report the issue.

We will work with you and the carrier to resolve the issue. We may file a claim with the carrier on your behalf.

Delayed Shipments

If your package is significantly delayed, please:

1. Check the tracking information for updates.

2. Contact the carrier for information about the delay.

3. Contact us for assistance.

We will help you understand the cause of the delay and work to resolve any issues.

What We Will Do

In cases of lost, damaged, or delayed shipments, we will:

• Assist you in filing claims with the carrier.

• Reship your order (if available) at no additional cost.

• Issue a refund if the order cannot be delivered.

• Keep you informed throughout the process.

Incorrect Shipping Address

Responsibility

You are responsible for providing a correct and complete shipping address when placing your order. Please verify your shipping address carefully before completing your purchase.

Incorrect Address Provided

If you provide an incorrect shipping address:

1. Before Shipping: Contact us immediately to correct the address. We will update your order if it has not yet been processed.

2. After Shipping: If the package has already been shipped, we cannot guarantee that the address can be corrected. The package may be returned to us by the carrier.

Returned Packages

If a package is returned to us due to an incorrect address, you will be responsible for:

• Return shipping costs charged by the carrier

• Reshipping costs (if you wish to have the order resent)

• Any fees assessed by the carrier

How to Avoid Address Issues

• Double-check your shipping address before placing your order.

• Use the correct format for APO/FPO addresses.

• Provide a physical address if possible (rather than a P.O. Box).

• Keep your address information updated in your account.

Split Shipments

When Split Shipments Occur

In some cases, your order may be shipped in multiple packages. This typically occurs when:

• Items are located in different warehouses.

• Items have different shipping requirements.

• Some items are out of stock and will ship later.

What to Expect

If your order is split into multiple shipments:

• You will receive separate shipping confirmation emails for each shipment.

• Each shipment will have its own tracking number.

• You will not be charged additional shipping fees for split shipments.

Notification

We will notify you if your order is being split into multiple shipments. If you have any questions about split shipments, please contact us.

Shipping Insurance

Coverage

All orders are insured against loss or damage during transit. This coverage is provided at no additional cost to you.

Claims Process

If your order is lost or damaged:

1. Contact us to report the issue.

2. We will file a claim with the carrier on your behalf.

3. The claim process typically takes 7-14 business days.

4. Once the claim is approved, we will reship your order or issue a refund.

What Is Covered

Shipping insurance covers:

• Loss of the package during transit

• Damage to the contents during transit

• The full value of the items, up to the coverage limit

What Is Not Covered

Shipping insurance does not cover:

• Items left unattended after delivery

• Theft after delivery

• Damage caused by improper use or handling after delivery

Signature Requirement

When a Signature Is Required

A signature may be required for delivery in the following cases:

• Orders above a certain value (determined by the carrier)

• High-value items

• Expedited shipping orders

• International shipments

If You Are Not Home

If a signature is required and you are not home to receive the package:

• The carrier will leave a delivery notice.

• You can arrange for redelivery or pick up the package at the carrier’s facility.

• The package may be returned to us if not claimed within a certain timeframe.

Waiving Signature Requirement

In some cases, you may be able to waive the signature requirement. Please note that if you waive the signature requirement, you assume responsibility for the package after delivery.

Holiday Shipping

Holiday Order Deadlines

To ensure delivery by major holidays, we recommend placing orders by the following deadlines:

Please Note: These are recommended deadlines. Actual delivery times may vary depending on carrier performance and other factors.

Holiday Shipping Delays

During the holiday season, shipping carriers experience higher volumes, which can result in delivery delays. We recommend placing orders early to avoid disappointment.

Shipping Communications

Order Confirmation Email

Immediately after placing your order, you will receive an order confirmation email. This email confirms that we have received your order and are beginning the processing stage.

Shipping Confirmation Email

Once your order has been shipped, you will receive a shipping confirmation email. This email includes your tracking number and estimated delivery date.

Delivery Confirmation

In some cases, the carrier will provide delivery confirmation. You may receive a notification when your package has been delivered.

Communication Preferences

You can manage your communication preferences through your account settings. If you do not wish to receive shipping notifications, you can opt out, but we recommend keeping them enabled so you can track your order.

Contact Information for Shipping Questions

If you have any questions about shipping or need assistance with your order, please contact us:

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

Customer Service Hours

Response Times

• Email: Within 24 hours during business days

• Phone: Immediate assistance during business hours

• Voicemail: Return call within 1 business day

Summary of Key Shipping Information

For your convenience, here is a quick summary of our key shipping information:

Our Commitment to Continuous Improvement

At Seaven Global LLC, we are constantly seeking ways to improve our shipping processes and better serve our customers. We regularly review our shipping partners, packaging methods, and delivery times to ensure we are providing the best possible service.

How We Improve

• Customer Feedback: We listen carefully to your feedback and use it to make improvements.

• Carrier Reviews: We regularly evaluate our shipping partners to ensure they meet our standards.

• Process Reviews: We review our shipping processes to identify areas for improvement.

• Technology: We invest in technology to streamline our shipping operations.

Your Feedback Matters

If you have any suggestions for improving our shipping processes, we would love to hear from you. Your input helps us grow and serve you better.

Final Thoughts

At Seaven Global LLC, we understand that receiving your order in a timely manner and in perfect condition is an essential part of your shopping experience. That is why we are committed to providing reliable, efficient, and transparent shipping services. Whether you are ordering from within the United States or from across the globe, we are dedicated to getting your authentic Irish and Scottish heritage products to you with care and professionalism.

Thank you for choosing Seaven Global LLC. We appreciate your business and look forward to serving you again in the future.

📧 Email: nghia252@gmail.com
📞 Phone: +84967888252
📍 Address: 5900 BALCONES DRIVE STE 100, AUSTIN, TX 78731
🌐 Website: seaven.online

Seaven Global LLC — Bringing the Heart of Ireland and Scotland to Your Doorstep.